23 Aug Where the Extras Aren’t Extra
At your service
At Drury, “The Extras Aren’t Extra!”, as we learned from Drury’s National Account Service Specialists. What does this mean? Drury, a family-owned hotel chain hailing from the Midwest, prides itself on offering the customer the best possible value–including free food and drinks, snacks, and WiFi. You get all this with the guarantee that the brand will keep prices reasonable for Drury guests. We just have to brag on them a little bit: Drury Hotels just won the J.D. Power and Associates Award for Highest in Guest Satisfaction Among Upper Midscale Hotels. By the way, this is the eleventh year the team has earned a JD Power customer service award. Good work, Drury!
Their approach to customer service emphasizes a duo of value and style that makes the Drury customer want to return to one of their 130 properties. Although they started in St. Louis, Drury rapidly expanded their market across 21 US states. Drury positions itself as the perfect destination for the business traveler, and it’s clear to see why: They offer fitness facilities, specialty coffee, and reliable WiFi. The business traveler can count on a comfortable stay with some of the extra comforts of home, making Drury the perfect choice for guests who want the little extras of a hotel experience at a reasonable price.
You don’t even have to scramble to find a good place to eat near your conference — Drury features a 5:30 Kickback after work, so you can unwind to complimentary hot “dinner-like” options (salad, baked potatoes, pasta, and more all on a rotating menu) and three complimentary drinks to make you feel more at home. See their menu schedule here. Since it’s hard to get us off the food topic, Drury doesn’t only serve breakfast; they serve a hot breakfast with all the fixings, such as sausage, eggs, and waffles. All these in-house food options make your stay more pleasant while giving you the added benefit of food savings. They were one of the first hotels to offer a free dinner!
A quick rundown of Drury’s property segments:
Pear Tree Inn: The place to be if you’re looking to sacrifice a few of the extra perks for a tighter budget. (Competes with lower midscale chains)
Drury Inn and Suites: Offers median pricing and complimentary dinners and drinks. (Competes with comparable midscale properties)
Drury Plaza: Exemplifies style and grace and showcases the most extensive list of amenities for luxury travelers. (Competes with other upper midscale hotels)
P.S. If you’re in Kentucky as we are, be sure to see their brand new Louisville location. Our sales team partners say it’s one of their personal favorites.Want us to blog about your hotel brand?