Don’t Succumb to the Robot!

What comes to mind when I say, “robot”?

Whatever you’re thinking, the friendly CLS Customer Care team proves to be the exact opposite! We’re anything but mechanical when we serve our customers.

April is Customer Loyalty Month. Although we’re celebrating early, we just want to take a moment to talk about how much our Customer Care team aids our business model and mission. Our goal is to “provide an unexpected level of service where even unspoken needs are met,” and that’s what they do, every single day.

How does the Customer Care squad serve our clients? Obviously, they take your calls in a (very) high volume call center. I’ll give you an idea: Last month, they took 13,930 incoming and made 6,290 outgoing calls for a grand total of 20,220 calls. At CLS, we believe customer service is more than just picking up a phone and talking within a certain time limit. We consistently train our employees to consider the following CLS acronym that outlines our service standards.

Our Customer Service Philosophy:

C-Creating a Client-Centric Culture

When we make sure our clients are happy, we’re thinking of someone other than ourselves. It’s impossible to sound robotic when you genuinely care about something/someone.

That’s why we strive to give each phone call at least one personal touch. We prefer to keep it conversational. Let’s face it–you’re not going to enjoy calling CLS with a lodging problem or complaint, but it happens. We make it our job to see to it your time with us is as pleasant as possible. In fact, we hope it’s one of the highlights of your day.

L-Leaving a Lasting Legacy

We all want to be remembered, right? Our team delivers personalized conversation in every phone call so that customers understand how distinctive our customer service tradition is here. We strive to establish such a strong rapport with you that we remember details from our past conversations (like your dog’s name.)

Many clients have used our services for over 10 years now (or since we opened)–another great testament!

S-Striving for Superior Service

We stay open 24/7, 365 days a year to book reservations. But we do much more than putting heads in beds. When you have any additional needs, we’re your one-stop shop for resolving client issues and answering any questions you might have about your accomodations.

Need different amenities? Call us! On the road and need a hotel room fast? Got it!

Our customer service team makes the difference between a boring business transaction and a useful, friendly chat. We think function is important, but we’re all human. Who wants to talk to a machine, or a person who sounds like a machine? No thanks!

 

 

 

1Comment
  • Jennifer Shell
    Posted at 16:13h, 05 June Reply

    I love that CLS cares to stand out in this area.

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