Our US-based support team is staffed 24 hours a day, 7 days a week, 365 days a year.
Staying on one side of Houston, TX when your work site is located on the other side can cost you an hour or more of driving time. In order to provide hotel options closest to your work site, a work address is essential if available. If you do not have an address, we can also use geocodes!
First, contact your authorized requestor for approvals. If your requestor is not available, call us and we’ll do our best to meet your request according to your company’s guidelines.
Our standard turnaround times are based on length of stay and are provided to you when making your request. Need it sooner? Let us know and we will do our best. Keep in mind, the more time we have to negotiate, the better the rates!
Depends on how many nights you plan to stay. For 1-4 night stays, we’ll shoot you an option within your company’s parameters. If that’s not what you’re looking for, just let us know, and we’ll find something more suitable. For longer stays (5+ nights), we’ll provide 2-3 options.
We’ve got this! Follow the same reservation steps as you would with domestic lodging.
We book any hotel, anytime, anywhere. We work hard to meet your company guidelines for reservations. Within those guidelines, we typically use partner hotels for their added traveler benefits and deeper discounts. We do not restrict travelers to our preferred partners.
We understand plans change. We’d be happy to process a request immediately and reserve your room. Make sure you call us for your reservation instead of booking directly with the hotel to protect your company against fraudulent charges and to consolidate your billing.
We’ll contact you to let you know the hotels in your targeted area exceed your budget and inform you that we have contacted the approver at your company. Once we receive approval or are given further direction, we will follow up with you regarding your options. We promise to keep you posted every step of the way.
Due to our deep discounts, some hotels may choose not to award points; however, most hotels do honor their rewards points with our reservations. Be sure to ask when checking in.
Contact us to ensure that you received confirmation for the right reservation, and we’ll contact the hotel to resolve the issue. Call 888-852-5100.
Call 888-852-5100. Let us know immediately when you need to change a reservation, and we will either resolve the issue or find alternative lodging. We are staffed all hours of the day, 365 days a year.
Just call 888-852-5100. We’ll try our best to get you the accommodations you need.
Sure thing! Contact us, and we’ll call the hotel to adjust your check out time. If the hotel tries to charge an extra night, we’ll work hard to get that fee waived if at all possible.
Not a problem! Just follow two easy steps:
We’ll send your designated billing person weekly invoices (on Fridays) within 30 days following your check out date. If we don’t deliver in time, we pick up the check for any room nights outside of our 30-day guarantee.
Each state has its own laws regarding residency and lodging taxes. CLS™ will audit your company travel for any stays which may qualify for tax refunds or exemptions. Although we do not guarantee receipt of tax exemption or reimbursement, we will do our best to identify the savings opportunities for any applicable stays.