Your Most-Asked Questions about CLS

You asked. We answered. Find out what interested visitors like you want to know about CLS. We’ll try our best to help! 

What are your hours?

Our US-based support team is staffed 24 hours a day, 7 days a week, 365 days a year.

How do I request a reservation?

You have two easy options:

1. Call 888-852-5100 and pick option 2. One of our reservation assistants will gather your request.


2. Send a request in
Web Genesis™, our user-friendly online lodging
management tool. Contact your account manager if you need login information.

Why do you need my job location?

Staying on one side of Houston, TX, when your work site is located on the other
side can cost you an hour or more of driving time. In order to provide hotel
options closest to your work site, a work address is essential if available. If you
do not have an address, we can also use geocodes.

Which hotels do you offer?

We book any hotel, anytime, anywhere. We work hard to meet your company guidelines for reservations. Within those guidelines, we typically use partner hotels for their added traveler benefits and deeper discounts. We do not restrict travelers to our preferred partners.

The hotel says I do not have a reservation. What should I do?

Contact us to make sure you received confirmation for the right reservation, and we’ll contact the hotel to resolve the issue. Call 888-852-5100 and press 2.

When will I receive an invoice?

We’ll send your designated billing person weekly invoices (on Fridays) within 30 days following your check out date. If we don’t deliver in time, we pick up the check for any room nights outside of our 30-day guarantee.

I am a member of a hotel rewards program. Will I get my points? 

Due to our deep discounts, some hotels may choose not to award points; however, most hotels do honor our rewards points with our reservations. Be sure to ask when checking in.


Still have more questions? You know where to go: Click the button below to learn more about Creative Lodging Solutions.

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